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Customer Care Center

Penny CCC


Questions? Call our new Convenient Customer Care Center!

This new year, Bank of Luxemburg is resolving to have even better interactions with our customers! When you have questions or concerns about your account, we know the most convenient way to help is by connecting you with capable, local and friendly experts who can provide instant solutions. That’s why we assembled our new Customer Care Team! Simply dial 920-845-2345 and we’ll automatically connect you with one of three helpful trained employees. There’s no awkward phone tree, continuous transfers or bad on-hold music. Just live local people, ready to assist you. Available Monday–Thursday, 8 am–5 pm and Fridays 8 am–6 pm, our Customer Care Center is comprised of former Bank of Luxemburg retail sales or customer service representatives who are all now located at our Casco office.

Meet our Customer Care Center employees!

 

Professional HeadshotsSarah Opsahl
Customer Care Representative

Sarah has been a bank teller with Bank of Luxemburg for four years and attributes her friendly personality to why she was handpicked for the Customer Care Team. “I’m a people person. I love to help people, get them to what they need, and sometimes just talk, have conversation,” she shared. “You can call the customer care center with any question. We’re more than happy to get you to that information. We are local. We’re some of the people you’ve seen walking down the street or at your local grocery store. And you’ve known us for years.”


Professional HeadshotsMiranda Hausauer
Customer Care Supervisor

Miranda worked seven years in retail and online support for Bank of Luxemburg and feels her product knowledge is helpful to those calling the Customer Care Center. “We can help you with anything—from getting you your daily deposits and withdrawals, all the way down to mortgage rates. We can even go in depth with some situations as far as getting you into your online banking,” she assured. “We will take your call from the beginning to the end.”

 
 

Professional HeadshotsKathy Thyssen

Customer Care Representative

Kathy was a teller at the Bank of Luxemburg Algoma branch for 15 years before joining the Customer Care Center team. Her ability to relate to people from all walks of life helps her assist customers. “We strive to be caring, helpful and positive, and that is the bank’s purpose as a whole,” she said. “I enjoy this role because I get to interact with, meet and help new people. You won’t get the automated system when you call us. A lot of people like that!”

  
 

Put a friendly voice to the name!

Watch our recent BOL Brief for a short introduction to our new Customer Care Center and the people who make a difference.