Fraud Alert
Fraud Protection & Security Awareness
Your security is extremely important to us. As we continue to bring you enhanced digital banking tools, it’s also important to stay alert to potential fraud attempts.
What You Should Know
Bank of Luxemburg will never contact you and ask for sensitive personal or account information, including:
- Your username or password
- Your Social Security number
- Your full account number
- Your debit or credit card number
- Your PIN or security codes
- Your online banking login details
If anyone asks for this information, this is a red flag.
Common Fraud Tactics
Be cautious of unexpected messages or calls that:
- Ask you to “verify” or “update” your account information
- Create urgency or pressure you to act quickly
- Include links to log into your account
- Appear to come from the bank but seem unusual or unexpected
- Use “spoofing,” where scammers make their phone number or caller ID appear as if it’s coming from the bank
- Reference recent banking updates or system changes
Even if a call or text looks like it’s from Bank of Luxemburg, it may not be. Always take a moment to verify.
How to Protect Yourself
- Do not click on links in suspicious emails or text messages
- Do not share personal or account information with anyone who contacts you
- Hang up and call the bank directly using a trusted phone number
- Log in only through official channels, such as our website or mobile app
- Monitor your accounts regularly for any unusual activity
When in Doubt
If something doesn’t feel right, trust your instincts.
Contact us directly using a phone number you know and trust to confirm any request.
Stay Informed
We encourage you to stay informed and check our website or social media pages regularly for updates and security tips.