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Internet Safety

Internet Fraud Information

Phishing - involves an email sent with the intent of wrongfully obtaining the recipient’s personal information, such as Social Security numbers, bank account numbers, debit and credit card numbers, user IDs and passwords. The emails are often “spoofed”, meaning they appear to be a legitimate communication from a bank, credit card company or other organization. 


If you receive a suspicious e-mail, do not open any attachments or click on any links. Also, do not respond to the email. Bank of Luxemburg will never request personal information, including social security numbers, account numbers, user names or passwords in email messages or pop-up windows.


How to Recognize a Phishing email

  • Legitimate businesses do not ask for this information unless you initiate a request for a service. Please DO NOT RESPOND to these emails requesting personal identity, accounts or password information.
  • An email includes scare tactics that lead you to believe clicking on a website link is vital to your continued access to your financial accounts or other services.
  • If there is a request for sensitive information such as your password, PIN number, social security number or account number, a legitimate company will never ask you for this via email. 
  • The email message may contain misspelled words, poor grammar or strange formatting.


Website Spoofing - involves setting up fake websites that mimic a legitimate website. The spoof Internet site may route whatever information you provide to criminals. This can include your account numbers, social security numbers, credit card information, passwords and other personal identification numbers. 

To protect yourself from spoofing, be wary of unsolicited or unexpected emails from all sources. A cyber criminal will send a fake email and trick you into going to a spoofed website to steal your information. If you receive an unsolicited email, treat it as you would a suspected phishing attack.


Safety Precautions for Internet Banking or Shopping

Protect Your “Cyber Home:” Simple Steps to Secure Your Computers and Mobile Devices for Internet Banking And Shopping 
Going Mobile: How to be Safer When Using a Smartphone or Tablet
Beware of Malware: Think Before You Click!
Cybersecurity for Small Businesses: Ways to Stay Protected