Skip Navigation

Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe© Acrobat Reader.

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Educate Yourself

 

Your security is extremely important to us. While we are committed to protecting your information with advanced safeguards, there are also simple steps you can take to help keep your accounts safe. Below are helpful tips on how to protect yourself, what to watch for, and how Bank of Luxemburg works to protect you every day.

What You Can Do

  • Report lost or stolen debit cards immediately.

  • Monitor your accounts regularly through online banking.

  • Review your statements promptly each month.

  • Shred or securely dispose of sensitive documents.

  • Memorize your PIN, never write it down.

  • Keep your online banking username and password private.

What We Will Never Do

Bank of Luxemburg will never:

  • Ask for your Social Security number, account number, or sensitive information over the phone.

  • Send emails or text messages asking you to provide personal or financial information.

  • Mail requests asking you to send personal information to an unfamiliar address. Any request will direct you to return information to one of our locations or our main office: 630 Main Street, Luxemburg, WI

If Something Doesn’t Seem Right

If you receive a suspicious call, email, text, or letter claiming to be from Bank of Luxemburg:

  • Do not respond or click any links.

  • Contact us directly to verify the request using a trusted phone number.

  • Never use contact information provided in the suspicious message.

If a caller claims to be from the bank, ask for their name and call back using a verified number from our website or your statement.

How We Protect You

When you contact us, we may ask you to verify your identity. This is for your protection. To further enhance your security, we encourage you to set up account passwords or security questions by visiting any of our locations.

If you experience identity theft, we will:

  • Help secure your accounts

  • Issue new account numbers, debit cards, and checks

  • Assist with re-establishing automatic payments and transfers

Report Suspicious Activity

If you notice unusual account activity or suspect fraud, contact us immediately, 920.845.2345.

Additional Resources to Report Scams

You can also report fraud or suspicious activity to:

  • Federal Trade Commission (FTC): Report identity theft and fraud

  • National Do Not Call Registry: Report unwanted telemarketing calls

  • Consumer Financial Protection Bureau (CFPB): File complaints about financial products or services

  • Internet Crime Complaint Center (IC3): Report online scams and cybercrime