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Bill Pay Enhancements

Bill Pay

  • When is the last day that I have can access to the current Bill Pay system?
    • You can utilize the current Bill Pay system through March 11, 2026.
  • Will payees have to be added back into Bill Pay?
    • You will not have to rebuild your Bill Pay payees.
  • What will happen to the Bill Pay history that is currently set up in my Bill Pay profile?
    • Most items will transfer over to the new Bill Pay system, including 12 months of history.
  • What will happen to the reoccurring payments that are already established?
    • Your reoccurring payments will continue to be paid as scheduled.
  • When will I be able to access Bill Pay in the new digital banking platform?
    • Bill Pay will be available for use on March 16, 2026.
  • What happens if a customer has a recurring payment that falls on the weekend of the conversion?
    • The Bill Pay System will bump those payment dates to Friday, March 13, 2026 and will be paid by FIS.
  • How late can I schedule a payment in the new Bill Pay system?
    • The cutoff time each business day is 3:00 pm cst.